Privacy Policy

Information We Collect

When you complete a BCXI customer experience assessment, we collect:

• Your responses to the customer experience questionnaire
• Basic demographic information (as requested in the survey)
• Institution(s) you are reviewing
• Optional follow-up consent information

How We Use Your Information

Your data is used to:

• Calculate customer experience scores and benchmarks
• Provide institutions with aggregated feedback insights
• Support service improvement initiatives
• Conduct customer experience research

Data Protection

We are committed to protecting your data. Your information is stored securely and is not shared with third parties without your explicit consent.

Your Rights

You have the right to access, request correction of, or request deletion of your personal data. Contact us for privacy inquiries.

Contact Us

For privacy questions, contact: privacy@bcxighana.org